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SMS Terms and Conditions

Effective date: August 20, 2026
 

These SMS Terms and Conditions apply to conversational text messages sent by Active Ridge Physiotherapy (“Active Ridge,” “we,” “us,” or “our”).
 

How You Opt In

You may consent to SMS communication by:

  • Selecting an unchecked SMS consent box on an Active Ridge form

  • Completing a written or electronic communication consent

  • Initiating a text-message conversation with Active Ridge

If you initiate a text conversation, you consent to receive conversational replies related to that request. Providing a telephone number alone does not enroll you in SMS messaging, and SMS consent is not a condition of receiving physiotherapy services.
 

Types of Messages

Messages may include:

  • Responses to service inquiries

  • Appointment scheduling, confirmations, reminders, changes, or cancellations

  • Requested follow-up and other administrative communication related to Active Ridge services

Administrative SMS consent does not enroll you in promotional or marketing messaging. Any marketing messages require a separate opt-in.
 

Message Frequency and Charges

Message frequency varies depending on your inquiry, appointments, and communication needs. Message and data rates may apply according to your mobile carrier and plan. Active Ridge does not charge a separate fee for receiving SMS messages.
 

Opting Out

You may opt out at any time by replying STOP to any Active Ridge text message. You may receive one final message confirming that your opt-out request has been processed. After opting out, we will not send further SMS messages unless you initiate a new conversation or provide consent again.
 

Help

Reply HELP for assistance. You may also contact Active Ridge Physiotherapy at:

Privacy and Appropriate Use

SMS is not guaranteed to be private, secure, timely, or error-free. Please do not send detailed symptoms, diagnoses, treatment records, sensitive images, payment-card details, or other sensitive personal health information by text. We may redirect a conversation to telephone, in-person discussion, Jane App, or another appropriate communication method.

If an SMS exchange contains information relevant to your condition or physiotherapy care, the relevant information may be added to your official patient record.

Do not use SMS for emergencies or urgent medical concerns. SMS may not be monitored continuously. Call 911 or seek appropriate emergency assistance when necessary.

Your information is handled in accordance with the Active Ridge Physiotherapy Privacy Policy.

We do not sell or share your mobile telephone number or SMS opt-in information with third parties or affiliates for their own marketing or promotional purposes. Limited information may be processed by Grasshopper/GoTo, telecommunications carriers, and other service providers solely to deliver or support the messaging service, maintain security, or comply with law.
 

Delivery and Carrier Responsibility

Mobile carriers and Active Ridge cannot guarantee that every message will be delivered or delivered on time. Active Ridge is not responsible for charges, errors, delays, or undelivered messages caused by a carrier, device, network, or third-party service provider.
 

Changes to These Terms

We may update these terms to reflect changes in the messaging service, clinic practices, or legal requirements. The current version will be posted with its effective date.
 

Contact

Active Ridge Physiotherapy
4087 Harvester Road, Unit 17
Burlington, Ontario L7L 0C1
Telephone/SMS: (289) 907-3444
Email: info@activeridgephysio.com

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